Chat

You get a chat feature with Contakti, that you can attach to your homepage for better customer service.
Customer service as a whole is moving strongly towards online, while all phone traffic is decreasing.
With the chat feature, personal customer service can be done fast and in real time.


Collect Leads

Grow your business with correctly positioned chat components eg. Your webstore. You can reach to serve the customers even before the decision to purchase.

Turn Visitors to Customers

To make money, you’ve got to convert at least some of those visitors and turn them into customers. Thankfully, there’s plenty that you can do to get the ball rolling and start turning a popular website into a profitable website.

Get Leads Offline

How long does it take for you to get back to customers? Minutes, hours, days? Customers expect a high level of engagement from their vendors.

Request a Callback

Callback Request allows your customers to notify you when they need to speak with a live operator, rather than through chat or email correspondence.

Work as a Team

The essence of a good team is how well they communicate to reach a goal. Invite your colleagues in to Chat to resolve issue.

Customer Issue Resolution

Customer engagement means significantly decreasing the amount of effort and time required to help customers and prospects resolve queries, issues, concerns or problems.

Chat

Reporting & Analytics

Contakti Reporting gives you powerful data analytics, so you never stop changing for the better.


Online Dashboards

With versatile customizable dashboards you can monitor ongoing status of your customer service in real time. You can visualize and analyze data and focus on Key Performance Indicators of your customer service.

Summary report

With summary report you see all the information you want in one easy to read report. This popular report shows clearly the actual situation in each location and service channel.

Comparison report

Comparison reports makes it easy to track the results between offices, service channels and individuals. Comparison reports can be used to measure the service level efficiency at the individual level.

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