Callback

How The Callback Option Can Improve Your customer support Performance?


Manual Callback

Employees calls back to the customers that have tried to contact your company. After a successful call they simply mark the call as done.

Timed Callback

Customer can choose a desired time for callback. Our service will inform you clearly when the callback should be made.

Callback Different Number

Customers can choose a different callback number than they are calling from by dialing desired phone number after easy instruction message.

SMS Messages

Customer will receive a customized SMS that confirms that the callback will take place. Contakti callback supports several SMS message templates.

Voice Messages

The customer will hear the voice message you want to tell him about the callback. If desired, you can also use voice guidance (IVR) to route the customer's right person or group.

Customer Search

Contakti automatically searches the phone number of caller from CRM and external service providers.

Callback

Reporting & Analytics

Contakti Reporting gives you powerful data analytics, so you never stop changing for the better.


Online Dashboards

With versatile customizable dashboards you can monitor ongoing status of your customer service in real time. You can visualize and analyze data and focus on Key Performance Indicators of your customer service.

Summary report

With summary report you see all the information you want in one easy to read report. This popular report shows clearly the actual situation in each location and service channel.

Comparison report

Comparison reports makes it easy to track the results between offices, service channels and individuals. Comparison reports can be used to measure the service level efficiency at the individual level.

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