Automatic ticket assignment helps you automate this process of assigning tickets to the agents in your group.
Automatic ticket assignment helps you automate this process of assigning tickets to the right group on your customer service.
It isn’t just about the facts and figures from the past but about blending in other elements which could explain what’s going to happen in the future.
In your business, making a sale isn’t always going to be about pushing a product. One of the greatest things you can learn is how to increase sales through customer service.
Customer satisfaction is the best indicator of how likely a customer will make a purchase in the future. In a competitive marketplace where businesses compete for customers; customer satisfaction is seen as a key differentiator.
With versatile customizable dashboards you can monitor ongoing status of your customer service in real time. You can visualize and analyze data and focus on Key Performance Indicators of your customer service.
With summary report you see all the information you want in one easy to read report. This popular report shows clearly the actual situation in each location and service channel.
Comparison reports makes it easy to track the results between offices, service channels and individuals. Comparison reports can be used to measure the service level efficiency at the individual level.
We have been looking and already tried other services on the market. We chose Contakti because of versatile and easy usability. Our employees´ assimilate the user interface quickly and feedback has been very positive.
System creates automatic and easy readable reports for management, which helps us to measure the level of customer service and focus our resources right and more closely than before. We are very happy to have Contaktis´ service and our customer service has enhanced considerably.