Build the Best Multi-Channel Customer Experiences with Contakti


Contakti is where your customers are. Customer interactions through any channel you can imagine are all in one place.


customer service 100% Satisfaction Guarantee!
Multi Channel Customer Service

Multi-Channel Customer Support

Stream all your customer conversations in one place or select the channel you need.


Email

DETAILS

Web Form

DETAILS

Ticketing

DETAILS

Chat

DETAILS

Voice

DETAILS

Callback

DETAILS

Facebook

DETAILS

Speech recognition

DETAILS

Mobile phone reports

DETAILS

AI Powered Customer Service

If you are looking best services for your business, you are right place!


tickets based on skill

Route tickets based on skill


Automatic ticket assignment helps you automate this process of assigning tickets to the agents in your group.

tickets based on context

Route tickets based on context


Automatic ticket assignment helps you automate this process of assigning tickets to the right group on your customer service.

Predictive analytics

Predictive analytics


It isn’t just about the facts and figures from the past but about blending in other elements which could explain what’s going to happen in the future.

Why choose Contakti?


In your business, making a sale isn’t always going to be about pushing a product. One of the greatest things you can learn is how to increase sales through customer service.

Customer satisfaction is the best indicator of how likely a customer will make a purchase in the future. In a competitive marketplace where businesses compete for customers; customer satisfaction is seen as a key differentiator.


Reporting & Analytics

Contakti Reporting gives you powerful data analytics, so you never stop changing for the better.


Reports

Online Dashboards

With versatile customizable dashboards you can monitor ongoing status of your customer service in real time. You can visualize and analyze data and focus on Key Performance Indicators of your customer service.

Summary report

With summary report you see all the information you want in one easy to read report. This popular report shows clearly the actual situation in each location and service channel.

Comparison report

Comparison reports makes it easy to track the results between offices, service channels and individuals. Comparison reports can be used to measure the service level efficiency at the individual level.

Pricing

Find the right plan for your business


Start
19€/month
  • 1 Team
  • Email
  • Web Form
  • Ticketing
  • SMS
Elite
39€/month
  • Unlimited
  • Multi-brand
  • AI-powered
  • Voice
  • Callback



Customers Testimonials

What they say about Contakti


Sami Horto

We have been looking and already tried other services on the market. We chose Contakti because of versatile and easy usability. Our employees´ assimilate the user interface quickly and feedback has been very positive.

System creates automatic and easy readable reports for management, which helps us to measure the level of customer service and focus our resources right and more closely than before. We are very happy to have Contaktis´ service and our customer service has enhanced considerably.

Sami Horto, CEO, Rengasmaailma www.rengasmaailma.fi

rengasmarket

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