Find a plan that works for you

Contakti works for businesses of all sizes.


CHANNELS

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ENTERPRISE

Ticketing
Email
Web Forms
SMS
Chat
Callback
Facebook
Voice

FEATURES

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Add Tags to tickets
Notes to tickets
Time tracking
Ticket assignment within group
Ticket assignment to agent
Contact & Ticket history
Business Hours
Two-way SMS marketing

AI ENGINE

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ENTERPRISE

Ticket Assignment Automation
Time-triggered automations
Skills-based Routing
Context-based Routing
Add tags automatically
Automatic task prioritization
Automatic task re-routing
Email and SMS alerts

REPORTING

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Schedule summary reports for email delivery
Online dashboard
Multiple online dashboards
Team Performance reports
Agent Performance reports

SLA

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SLA policy
Multiple SLA policies
Multiple business hours
Email and SMS alerts for SLA violation

SECURITY

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ENTERPRISE

SSL encryption
DDoS Protection
Local data centre option
Network access restriction

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